Frequently Asked Questions (FAQ)
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Welcome to our FAQ page. Here you’ll find quick answers about our antique pine furniture, finishes, delivery, bespoke service, and more. If you don’t see your question here, please contact us — we’re always happy to help.
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About Our Furniture
What makes your antique pine furniture unique?
Every piece is hand-restored by our family team. Unlike mass-produced pine, our stock consists of genuine antique pine furniture with character, history, and craftsmanship.
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Do you only sell antique pine, or other woods too?
We specialise in antique pine but occasionally offer other woods that caught our eye on a buying trip, we hate to leave good furniture behind!
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Are your items fully restored before sale?
Yes — most pieces are shown online in their restored, stripped state, ready for a waxed or painted finish of your choice.
Each item goes through careful antique pine restoration, ensuring it’s solid, clean and ready for everyday use while keeping its authentic charm.
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Antique Character & Condition
What should I expect from genuine antique pine furniture?
Every item we sell has its own history. You may notice gentle marks, colour variations or small repairs — these are part of the charm that makes each piece unique. Our family team restores every item by hand, preserving its character while ensuring it’s solid, clean and ready for everyday use. If you’d like more detail or extra photos before buying, we’re always happy to provide them.
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Finishes & Customisation
Can I choose how my furniture is finished?
Yes! We offer professional waxing and painting. Waxing enhances the natural grain, while painting lets you choose any colour from brands like Farrow & Ball, Dulux Heritage, or Little Greene.
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How much does waxing or painting cost?
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Waxing: 10% of the item’s price (minimum £25).
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Painting: 20% of the item’s price.​
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Do you keep records of past finishes?
Yes — returning customers can have new pieces finished to match their existing furniture.
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Ordering & Payment
When is payment due for antique pine furniture orders?
Full payment is due at the time of order, whether you are purchasing an item from our stock or commissioning a bespoke antique pine piece.
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Can I order online securely?
You can pay online through our fully secure checkout using all major debit and credit cards. We also accept bank transfers if you prefer — just let us know and we’ll send the details.
Our website uses encrypted SSL technology, so your personal and payment information stays completely private. We never store card details and we don’t share your information with anyone else.
If you’d rather order over the phone or in person, that’s no problem — we’ll process payment safely and send you a receipt straight away.
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Which payment methods do you accept?
We accept major credit and debit cards, as well as bank transfer and PayPal​.
You can also pay via Klarna and Clearpay on checkout.
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Delivery & Collection
We take great care with every antique pine furniture delivery, making sure your item arrives safely and in perfect condition.
How long will delivery take?
If the piece is in stock and ready to go, delivery is usually within two weeks.
If you’ve chosen a bespoke finish — such as waxing, painting, or other custom work — please allow a little longer while we complete it by hand:
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Waxed finishes: around 3–4 weeks
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Painted finishes: up to 6 weeks
We’ll always do our best to be quicker where we can and will keep you updated throughout so you know exactly when to expect your furniture.
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Do you deliver nationwide?
Yes — we deliver across the UK at competitive rates.
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How much does delivery cost?
Typical delivery for larger items starts at around £45, but costs vary depending on size and location.
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Will you assemble large furniture in my home?
Yes — wardrobes and large dressers are carefully reassembled in your home by our team.
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Can I collect furniture myself?
Yes — you’re welcome to collect from our warehouse. Please book ahead.
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Wishlist Service
What is the Wishlist service?
Our Wishlist is a personal sourcing service. You tell us what you’re looking for, and we’ll do our best to find it.
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How does the Wishlist work?
Simply let us know the type of piece you want (for example, “antique pine dresser, approx. 5ft wide”). We’ll contact you when something suitable comes in.
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Is the Wishlist the same as reserving stock?
No — the Wishlist is for requests. If you see an item already listed in stock, contact us directly to reserve or purchase.
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Bespoke Orders
Do you offer bespoke antique pine furniture?
Yes — we create custom pieces tailored to your dimensions and finish requirements.
Each one is handcrafted here in the UK as part of our bespoke pine furniture service.
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How long do bespoke orders take?
Timeframes vary, but we’ll give you a clear estimate when you place your order.
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Blog & Inspiration
Do you have a blog?
Yes — our blog shares restoration stories, styling tips, and care guides for antique pine furniture.
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How does the blog help me as a customer?
It’s designed to inspire your home décor and help you care for your antique pine pieces so they last for generations.
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Returns & Aftercare
What if I change my mind or something isn’t quite right?
We always want you to be delighted with your furniture. If something’s not as you expected, just get in touch straight away and we’ll do everything we can to put it right.
If you decide a piece isn’t suitable, please let us know within 14 days so we can arrange a return. Items should come back in the same condition they arrived in, carefully packaged.
Please note that pieces with bespoke finishes — such as waxing, painting or other custom work — can’t be returned, as they’ve been finished especially for you. That said, we’ll always do our best to find a solution that looks after you.
We’ll help organise any collection and keep things as simple as possible — we never want you to worry about being “stuck” with a piece you don’t love.
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Do you offer a guarantee?
Yes — every purchase comes with our family’s assurance, backed by over 30 years of restoration experience.
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How do I care for antique pine furniture?
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Dust regularly with a soft cloth.
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Re-wax occasionally for waxed pieces.
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Wipe painted surfaces gently with a damp cloth.
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Testimonials
Do you have customer reviews?
You can read customer feedback on our Testimonials page, where you can also leave your own review.
If you’d be kind enough to leave us a Google review, you can do that here.
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Newsletter & Updates
Do you have a newsletter or updates service?
Yes — we send out occasional updates featuring new stock, restoration stories, styling ideas and special offers on our antique pine furniture. We don’t like cluttering inboxes, so it’s always occasional and relevant.
You can subscribe here, or let us know during your order and we’ll add you.
You can unsubscribe at any time — we’ll never share your details.
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Gift Cards
Do you sell gift cards?
Yes — we offer gift cards that can be used towards any of our restored antique pine furniture, whether from stock or for a bespoke order.
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What amounts are available?
Gift cards can be purchased in fixed amounts or tailored to any value you choose - purchase here.
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How are gift cards delivered?
All our gift cards are delivered by email — either directly to you or sent as a surprise to the lucky recipient.
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Do gift cards expire?
No — our gift cards have no expiry date, so your recipient can take their time choosing the perfect piece.
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Can gift cards be used online and in person?
Yes. Gift cards can be redeemed online during checkout or in person at our warehouse.​
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International Orders
Do you deliver outside the UK?
We do supply dealers overseas and are always happy to help arrange international shipping if needed. In most cases, customers find they get better rates by contacting shippers in their own country, but we’re more than happy to work with any shipper you appoint.
If you’d like suggestions, we can also recommend trusted UK-based shippers we’ve used before — just let us know where you’re based and we’ll point you in the right direction.
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Further Information & Policies
For more detailed information, please see our:
Terms & Conditions | Returns Policy | Privacy Policy | Cookies Policy | Contact & ICO
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Still have questions?
Get in touch, view our current stock, or book a visit to our warehouse.